Shipping information

The cost of shipping is automatically calculated when you place an order on our website. You will be able to see it before confirming your order.
Delivery time depends on the products ordered and on the delivery destination. All orders received before 17:00 are sent out the same day in order to be delivered the following working day (Saturdays, Sundays, and local and national holidays are not considered working days).
If a certain product were not available, the customer would be contacted and informed.
For Canary Islands, Ceuta and Melilla deliveries, time delays caused by frequent customs holdups are not be taken into account in our delivery time commitments.
A numbered shipping note is generated with every order. It is the buyer’s responsibility to inspect the merchandise s/he is receiving. Once the buyer has accepted the merchandise, s/he gives up the right to claim it as damaged or lost.
An invoice listing the total purchase amount is also generated with every order and is sent to the buyer. MUZAMAN S.L. is not obligated to compensate the buyer or third parties for consequences resulting from the use of the product, regardless of whether they be: direct or indirect damages, accidents suffered by people, damages to other goods, loss of benefits or decreasing profits, damages that are a result of deterioration, or loss of data.
The buyer will have to send in a written and certified claim for missing items. For apparent missing items, the buyer must make a claim the moment the merchandise is received. For missing items which are not apparent, a claim must be made within 24 hours after receipt of the goods.
The transportation company which we normally work with is TOURLINE EXPRESS.

MUZAMAN S.L. works with TOURLINE EXPRESS’ TOURLINE 19 service, which means that they have until 19:00 of the following day of the shipping date to deliver the order to the customer’s address. However, TOURLINE EXPRESS reserves the right to use its TOURLINE 14 service, which allows the merchandise to be delivered half a day later to areas which are more than 30 kilometers roundtrip from the nearest office.

SHIPPING RATES:

Note: Deliveries to the Canary Islands, Ceuta, Melilla and Andorra, will be sent through express certified mail (Delivery time: 48/72 hours). In order to expedite shipping, the form of payment used for these areas must be one of the following: Bank Transfer, Credit Card or PayPal. The reason for this is that on orders made by Cash on Delivery to these areas, the payment and delivery takes up to more than a week. By paying for the order using one of the other forms of payment (not Pay Upon Delivery), it will be sent as express mail (24/48 hours).